I'm sorry to hear about the problems you have experienced with your Marketplace order 404-3947231-4102741. I see you have ordered this item from bardi s.r.l.
In these cases, information can be provided by the seller. I have contacted the seller on your behalf to inform him that you haven't received the item and to forward him your message.
At the bottom of this email you will find the copy of the message sent to the seller.
I can see that you've already submitted an A-to-z Safe Buying Guarantee claim on 12 February 2014.
If your claim is successful, your reimbursement will be credited directly to the card account used for the original purchase.
Please note that most claims are resolved within 2 weeks.
Please find below the copy of the e-mail we sent to the seller: