Thanks for your contacting us and let us know the detail.
We are really sorry that the damage may happened during shippment and we send you the brand-new one for sure.
We have issued you full refund to make you suffer no loss.
Could we provide you a US $10 coupon for your next order and would you kindly give us a chance to make things right and make amends?
Please kindly accept our sincere apology on this matter.