5 - Quality improvement plan with documented results and include internal/external PPM improvement, KPI improvements, RPN reductions, internal audits, Cost of Quality and other proactive projects. Six sigma DMAIC process is utilized.
4 -
3 - Continuous Improvement plan utilized to drive change. Projects are more reactive instead of proactive. Customer RMA analysis is included.
2 -
1 - No formal continuous improvement plan or plan with undocumented results.