5 - Structured problem solving method in place and documented. Thorough problem statements and systematic root cause analysis. Detailed corrective actions that are cascaded to similar processes/products. Corrective actions are validated.
4 -
3 - Structured problem solving method in place and documented. Good problem statements, but lacking details. Systematic approach to identifying root cause. Corrective actions go beyond "operator training". Corrective actions not always validated.
2 -
1 - No Formal Corrective Action System